Shipping policy

We aim to process and ship every order as quickly as possible. Once your order is placed, you will receive an order confirmation email, and another email with tracking details once your order has been shipped.

Order Processing Time

Orders are usually processed within 1–3 business days, excluding weekends and public holidays. For made-to-order or personalized items, processing may take longer depending on the product and order volume.

Shipping Time

Shipping time depends on your location and the shipping method selected at checkout. Estimated delivery times are shown as clearly as possible, but actual delivery may vary due to courier delays, weather, holidays, or other unexpected circumstances.

Shipping Charges

Shipping charges are calculated at checkout, unless a free-shipping offer applies to your order. If you offer free shipping above a certain order value, mention that clearly here.

Order Tracking

Once your order has been shipped, you will receive tracking information by email or SMS, if available. You can use this to follow the status of your package until delivery.

Delays and Incorrect Addresses

We are not responsible for delays caused by courier partners, incorrect shipping details, incomplete addresses, or events beyond our control. Please make sure your shipping information is accurate before placing the order.

Lost, Damaged, or Returned Packages

If your package is lost, damaged, or returned to us, please contact us as soon as possible so we can help resolve the issue. In some cases, we may ask for photo proof or courier confirmation before offering a replacement or further assistance.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us through our contact page or email us directly.